Any youth, their family, a guardian or any other person involved in the youth’s care has a right to complain about their experience of Sancta Maria House if they are not satisfied. The person who is complaining must be given the opportunity to express their complaint privately.
Sancta Maria House views complaints as an opportunity to do things better for the young people and families we work with.
Complaints can be made by contacting the agency directly by phone, in writing or in person. Young people living in our programs can make complaints through staff, house meetings and the Executive Director.
After a person makes a complaint, a staff member will respond to the person within 2 working days and work with them toward a resolution.
The person who made the complaint will be given the names of the Provincial bodies if they feel the issue was not resolved to their satisfaction.
For the complete Complaint Procedures policy click here